THE JOLLY HOG PRIVACY POLICY
Our website address is: www.thejollyhog.com
The Jolly Hog’s Privacy Policy and Purpose
We know privacy is important to us all. We’re just here to make delicious foods, not to steal your data. As a result, we’re committed to protecting your personal data, with our privacy policy being in line with the new GDPR rules that came into place in 2018.
Please give our privacy policy a read below if you want to know how we look after your personal data when you visit our website, contact us, or sign up to our newsletter.
COLLECTING DATA
WHY?
We only collect your data in order to make sure we can keep track of any product and brand feedback, assessing this constantly to make sure we’re creating the best products possible. As well as using your details to keep track of this feedback and handle any complaints, we will keep your data to keep you updated on our most recent news via email, but only if you have signed up for the newsletter. Aside from our newsletter, if you have purchased an item through our website shop, we will keep your details in order to process this order and will only contact you if it is regarding an order you have placed with us.
We only share your data to ensure we deliver the best service (including to ensure products are delivered to the right address or ensuring we come back to you about any product enquiries)
Finally, we reserve the right to share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our company’s rights.
HOW?
We have collected your data via you providing us with your information. This is a result of either contacting us, purchasing from our website shop, or signing up to our digital newsletter.
WHAT?
In terms of collecting data, when you visit The Jolly Hog website, certain information is collected about your device. This includes your time zone, what websites or search terms referred you to our website, information about your device (whether it’s mobile or laptop), your web browser, IP address and some of the cookies on your device. As you browse our website, we automatically collect additional information about the website pages you have viewed and how you have interacted with the site. We refer to this automatically-collected information as “Device Information”. This data is used purely for us to internally assess our website performance.
We use the following technologies to collect this device information:
Google Analytics. To understand how visitors interact with our site.
Web beacons, tags and pixels. These are electronic files that record information about how you browse the Site.
Cookies. These are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about them, and how to disable them, visit http://www.allaboutcookies.org.
Log files. These track the actions occurring on the website and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
When you make a purchase on our website shop we will collect additional order information about you. This will include your name, billing address, shipping address, payment information (using Stripe Payment) and order details. This data is used purely for processing the order or contacting you in case of an issue with the order.
Additionally, when you contact us through the website ‘Contact Us’ form, we collect your name, email address, and any details you give about your product experience. This information is used purely for logging feedback and dealing with any product issues. This data is stored in an internal password protected document, according to GDPR compliance.
Finally, if you choose to subscribe to our newsletter, we will store your name and email address to use purely for the purpose of the newsletter. Users can opt out any time and can message us at
[email protected] if they would like their data completely removed from our internal systems.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
WHERE?
Aside from keeping your data in our own, internal password protected documents, there are a few other places your data is kept:
We use an external company, Elevate OM, to host this website. Find out more about their privacy policy here: https://www.elevateom.com/privacy-policy/
We use an external company, Sender, through which we send our email newsletter. View their privacy policy here:
https://www.sender.net/privacy-policy/.#:~:text=Sender stores%20its%20servers in,are%20out%20of%20our%20control.
We use Stripe to process payments made for orders on our online shop. You can find Stripe’s privacy policy here: https://stripe.com/gb/privacy.
We use CSM to process any deliveries of products ordered on the website shop. View their privacy policy here: https://csmlogistics.co.uk/privacy-policy/.
We use Google Analytics to help us understand and better our website for customer use. You can view Google Analytics privacy policy here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
All of these companies hold your details securely in accordance with their own privacy policies and GDPR. They will only hold your data for the duration of their agreement with us and ur use of them. We will not share your information with any other companies.
HOW?
We only use your personal information, i.e. the device information and order information that we have discussed above, for the purpose in which it is intended. If you choose to subscribe to our newsletter, we will store your name and email address to use purely for the purpose of the newsletter. If you visit the website and have no other interaction, we will only use your data for website analytics and improvement purpose. If you give us your personal details through the contact us form, we will only use this data in order to get back to you about your enquiry or to log any complaints or product issues. Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When it is in line with the preferences you have shared with us, provide you with information or promotion relating to our products.
BEHAVIOURAL ADVERTISING
We do not use any targeted advertising on our website. We do however occasionally use sponsored posts on social media which use targeted marketing. To understand more about this please visit this website: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
If this is something you would like to opt out of across your social media, please follow the below links:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Instagram: Visit the preferences page via the three black dots on Instagram.
DATA RETENTION & OPTING OUT
When you place an order through our website shop, we will automatically maintain your order information for our internal records. If you ask us to delete this information instead, we will do so.
UNSUBSCRIBING
Once you are signed up to our newsletter, you have the right to withdraw from the subscription, and withdraw your data, at any time. The method of doing so is made clearly visible on our digital newsletters to make this easy.
CHANGES
To stay up to date with our privacy policy, please bear in mind we reserve the right to update this privacy policy from time to time if our practises change, or to reflect any other operational, legal or regulatory changes. We will make sure to update this page and our privacy policy if that happens. This version was last updated on 10th July 2022.
CONTACT US
The Jolly Hog, Company number 10881904 (registered office, The Jolly Hog, Hog HQ, Museum Street, Wapping Wharf, Bristol, BS1 6ZA ) is the controller responsible for your personal data (collectively referred to as “COMPANY”, “we”, “us” or “our” in this privacy policy) and responsible for this website. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our data privacy manager at
[email protected] or by using the details below:
The Jolly Hog
Francesca Fox, Digital Marketing Manager and Data Controller,
The Jolly Hog, Hog HQ, Museum Street,
Wapping Wharf, Bristol, BS1 6ZA
You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk) if you see fit. We would, however, appreciate the chance to deal with your concerns before that so please do contact us in the first instance.
THIRD PARTY LINKS
Our website includes links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.